Refund policy

Effective Date: July 26, 2025
Scope: Applies to all products sold and shipped within India

Your satisfaction is our priority. If you not entirely satisfied with your purchase, we’re here to help.

1. Return Window

You may return most new, unopened items within 30 calendar days of the date that the item is delivered to you. Items delivered on July 1 may be returned through July 31.

2. Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.

• Be in the original packaging, with all accessories, tags, and manuals.

• Include proof of purchase (order number or packing slip).

Exemptions: Certain products cannot be returned, including:

• Perishable goods (e.g., food, flowers)

• Personalized or custom items

• Clearance or final-sale items

3. How to Initiate a Return

1. Email our Customer Support team at kidzly.india@gmail.com within 30 days of delivery.

2. In your email, include:

   • Your order number

   • Item name(s) and quantity

   • Reason for return

3. Our team will respond within 48 hours with a Return Merchandise Authorization (RMA) number and return instructions.

4. Return Shipping & Fees

• Defective or Incorrect Items: We cover all return shipping costs.

• Customer Remorse: If you simply change your mind, you are responsible for return shipping fees.

• Restocking Fee: No restocking fees apply.

Pack returned items securely, include the RMA number on the outside of the package, and ship to the address provided in your return confirmation.

5. Refund Processing

Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed within 2 business days of our inspection and credited to your original method of payment. Depending on your bank or payment provider, it may take an additional 3–5 business days for the refund to appear in your account.

6. Exchanges

If you need to exchange an item for the same product in a different size or color, email us at kidzly.india@gmail.com. Exchanges are subject to product availability.

7. Seasonal & Promotional Exceptions

During peak seasons (e.g., Diwali, year-end holidays), we may extend the return window by up to 15 days. Any such extensions will be clearly noted on our website and in promotional materials.

8. Policy Accessibility & Structured Data

• This policy is publicly accessible at https://kidzlykids.com/policies/return-policy.

• We have implemented MerchantReturnPolicy structured data on this page, specifying:

  • applicableCountry: IN

  • merchantReturnDays: 30

  • returnMethod: https://schema.org/ReturnByMail

  • returnFees: https://schema.org/FreeReturn (for defective items) and customer-paid for remorse returns

  • merchantReturnDays: 30

This Return & Refund Policy meets Google Merchant Center requirements for free listings and Shopping ads by clearly stating your return window, return methods, fees, and processing timelines. Please ensure this page and your Merchant Center settings match exactly to avoid any disapprovals.